Protecting your privacy
Universal Apps Pty Ltd trading as Menumiz (“Menumiz”, “we”, “our”, “us”) is committed to providing you (“your business”, “restaurant”, “café”, “bar”, “eatery”) or your employees with the highest levels of customer service and to protecting your privacy. We are bound by the Privacy Act (“Privacy Act”), which sets out a number of principles concerning the protection of your personal information known as the Australian Privacy Principles.
Menumiz is a platform wholly owned by Universal Apps Pty Ltd ( Australia) and is responsible for the Menumiz app, Menumiz Business App, the web based platform or websites. In this statement a reference to “related companies” means all companies trading under Menumiz trademark globally at www.menumiz.com.
What personal information do we collect?
The personal information we collect and store may include your business name, company profile, credit report, registration or business numbers, tax numbers, contacts and addresses, emails, social media information, your banking related information, your staff and employees name and contacts, profile picture, date of birth, gender, mobile numbers, email addresses, work-related information, occupation, ingredients of your products and goods (food and drink) , preferences for using our application and websites (including which pages you have visited and what you have clicked on), driver’s license details, web log, computer, device and connection information, IP, your Menumiz password, and (depending on the service) banking and credit card details. We also hold details of your Menumiz account, your accounting entries and reports, your inventory records and as well your business related reports (e.g. sales , lost , profit, list of suppliers …).
Menumiz application may use your device location service to collect information about your location in order to assist us in finding you a nearby customers or fulfilling orders placed via the application or website in order to tailor Menumiz services to you. You may choose to opt out of having Menumiz collect information about your device location by turning off the location services feature on your mobile device under Menumiz. However, this may result in Menumiz being unable to provide you with the service (or all parts of the service) offered through the application.
Should any person use your Menumiz account to receive or process orders, we treat such order as a live and valid order under your responsibility. We assume no obligation against any third party claims in case of any abuse under your account by your employees or third parties.
What information do we disclose to the your customers about you?
To fulfil our services and to enable you process and deliver you goods or services, we may share with your customers who are using the Menumiz app, the following information regardless if such information are assumed public or personal.
What information will NOT be disclosed to the customers?
We will NEVER disclose the following personal information to the your customers in any circumstances:
How do we collect personal information?
We collect personal information in a number of ways, including:
Directly from you through our application, platform, websites, via the phone, via application forms or when you download and use digital applications; when you visit our office or meet our agents.
From other parties (such as your representatives, credit reporting agencies, social media sites, our related companies, our syndication partners);
From publicly available sources;
From organisations identified under (“When do we disclose your personal information” see below);
From your friends or colleagues who are using our services,
From our own records of when you visit us online or where we have an online presence, (such as Facebook, Instagram or Twitter); and
When we are required by law.
This is not an exhaustive list of information we may collect or store as it may depend on the service or product being offered. If you don’t provide us with this information, unfortunately we may not be able to provide you with the service you require.
We usually collect personal information directly from you although sometimes we may use agents or service providers to do this for us. We may also get lists and business information that include personal information from other sources, both from other companies and from other public documents.
Why do we use your personal information?
Your personal information may be used to:
What do we do with your personal information?
We may use a combination of your personal information in order to analyse our system and your services to improve our services or recommend you or others how to justify their goods and services to serve better. The information used may include your customers age, gender, dietary habits and preferences, history of your orders and visits, number of orders, date and time of the orders, your table turn over, financial information such as the amount your customers spend in dining out, the method of their payment or frequency of using such methods. Please remember that we DO NOT disclose such information to other restaurants about you particular restaurant. The result of such analysis is a general report on dining out in a region, in a city or in a country and shall be used by us to improve our services or might be used by marketing companies or research institutions.
How do we use your personal information for marketing?
We may use your logo and business name in list of our clients to promote our products and services. We may forward customers to you by providing them discount coupons under our pre-agreements with you or with other organizations who may choose your business as their favourite. (in this case such organization shall absorb the discount cost)
We may also send you our offers, new products and updates by email or via notification by the app.
Should you prefer not receiving notification from the app, please turn off the notification related to Menumiz app from the setting of your device.
When do we disclose your personal information?
We may disclose your personal information to other organisations, but we’ll only do this in relation to us providing our services to you or as otherwise set out in this policy. We take all reasonable steps to maintain the security of your personal information and to protect it from unauthorised disclosures.
Menumiz has processes in place that require organisations to adhere to confidentiality obligations to protect your personal information.
These organisations may be based locally or overseas. They may carry out functions for us such as:
When we share your information with a third party, we will require that the third party only use, store and disclose your information in a way that is consistent with this policy.
YOUR PERSONAL INFORMATION AND OUR RELATED COMPANIES
We may share your personal information with our related companies to assist them with their business development and to market their own products and services to you and may continue to do so after you cease acquiring services from us. Our related companies will use and disclose your personal information in accordance with their privacy policies. If you want to know more about our related companies, their areas of business and their commitment to privacy, please contact us as set out below.
About our application, websites, IP addresses and ‘cookies’
When you use our application or visit our websites, our web servers record information such as the user name, IP, time, date, device and URL of the request. This information assists us to improve the structure of our websites and monitor their performance. Sometimes we also use third parties to analyse this information.
Sometimes cookies may collect and store personal information about you. We treat this information in the same way as any other personal information you provide. You can adjust your internet browser to disable cookies or to warn you when cookies are being used. However, if you disable cookies, you may not be able to access certain areas or experience the added features offered with the enablement of cookies.
We also collect and manage Internet Protocol (IP) addresses and device identifiers – the unique identifiers on your computer or device. It’s used for the purpose of providing Internet session management and to detect any misuse or fraudulent activities involving our application and websites.
Menumiz may use third parties to analyse usage statistics. Such analysis is performed using data collected from our websites and applications. This helps us to personalise and tailor our services to you.
Menumiz may disclose your personal information to social media platforms, such as Facebook or Instagram, in order to serve you and others like you, targeted advertising on these platforms. If you wish to opt out of this advertising, please email us at firstname.lastname@example.org. Menumiz may also include digital advertising on its application or websites. To make this advertising more relevant to you, our third party advertising companies or we may collect and use information about visits to our site and to other sites made using your computer or device.
To protect your privacy and ensure Menumiz is safe and secure, we enforce a strong password policy. Your password must be a minimum of 8 characters, alphanumeric, with at least one capital letter and one special character, never use your name or trade name part of the password.
Third party sites
How accurate is your information?
We take all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up to date. However, the accuracy of that information largely depends on the details you give us. Please let us know if there are any errors and keep us up to date with any changes. You can do this via the ‘Update Profile’ tab of the application.
Access to your personal information and privacy complaints
We take the protection of your privacy very seriously. So if you have any concerns, or you think your personal information is inaccurate or has been handled in a way that doesn’t comply with the Australian Privacy Principles, please send an e-mail to email@example.com. We’ll investigate and respond in writing within 30 days of receiving your complaint.
Your Third Party information
You may have to provide us with third party information such as your suppliers contact details to enable us provide our services to you. We assume that you have permission from those third parties before disclosing such information to us. We recommend you check in advance with them to clarify on such cases, we bear no responsibility on any third party claims on privacy matters.
You can read more on privacy at the Office of the Australian Information Commissioner website.