15 April 2022
Welcome to Menumiz!
Thanks for using our Products and services.
In this agreement ”Menumiz” , “We” or “Us” and “Our Company” refer to the company incorporated in Malaysia as Menumiz sdn bhd or its subsidiaries, affiliates, suppliers, partners or agents world widely.
In this agreement”, “ Restaurant “ ,” Merchant “ , “ Business” refer to a Restaurant, eatery, Bar, bakery, Café or coffee shop, fast food or food stall, canteen or any similar place where food, beverage or if allowed by local law tobacco is offered and sold to the people for free or priced , whether to be served in the same place or to be taken out.
In this agreement “ meal “ refers to any type of food, dish, viand whether cooked or raw, as well as any beverage or drink whether alcoholic or non-alcoholic, soft drink ,juice , snack or bites, candy, cake and pastry whether prepared in the same place or not, whether fresh or stale.
In this agreement “ Tobacco “ refers to cigarette, cigar and Hookah or Shisha as long as it is used for smoking of tobacco substance only.
In this agreement, “Menumiz” refers only to the online platform accessible in the following URL: https://guest.menumiz.com as web-based application.
In this agreement “ System “ refers to Menumiz platform, Menumiz App and all third-party integration technically between the platform , app and the “merchant” such as the networks ( Internet, 3G, 4G LTE, 5G, SMS gateways, Payment gateways and etc.…)
In this agreement, “Menumiz App” or “ The App “ refers only to the mobile application named Menumiz available in Apple Store and Google Play.
In this agreement “Gust(s) or “Customer(s)”, “ You”, “ Your “ refer to consumers who attend the “ Restaurant “ to order “Meal” , “or “Tobacco” regardless of the price, quantity, place to serve or use, the way to serve or use or the intention of them behind the order.
In this agreement, “Product(s)” and or “Service(s)” refer to online management services offered in Menumiz platform or Menumiz app (on cloud) to the “Merchant(s)” and its “ Guest(s) “.
In this agreement, “ Menu “ refers to the list of “meals” offered by the “merchant” to the “guest(s)” through “ Menumiz “ .
In this agreement “ QR code “ refers to Quick Response code readable by mobile phones or especial scanners.
In this agreement, “Pay Via App” means the payment generated by the “ guest(s)” from the credit card(s) stored in “Menumiz app “ and processed by the system.
In this agreement, “Account” refers to your account with Menumiz App associated with your mobile number only.
In this agreement, “user(s)” refer to any person who has been granted access to your account by you.
By using our Products or Services, you are agreeing to these terms and conditions. Please read them carefully.
Using our Services
You must follow any policies made available to you within the Products or Services. Depending on our policy, the services available to you might change time to time or vary based on the type of your account with Menumiz. Some services might not be available in some regions or countries due to technical problems (such as limitation in mobile phone or internet network support) or legal restrictions (such as UN, US, EU sanctions ) or restrictions or especial requirements by local governments on international services.
Don’t misuse our Products or Services. For example, don’t interfere with our Services or try to access them using a method other than the interface and the instructions that we provide. You may use our Products or Services only as permitted by law and for the purposes the service is designed for.
Using our Products or Services does not give you ownership of any intellectual property rights in our Products or Services or the content you access. You may not use content from our Products or Services unless you obtain permission from its owner or are otherwise permitted by law. These terms do not grant you the right to use any branding or logos used in our Products or Services unless we clearly give our consent. Don’t remove, obscure, or alter any legal notices displayed in or along with our Products or Services.
In connection with your use of the Products or Services, we may send you service announcements, administrative messages, and other information. You may opt out of some of those communications.
Your Menumiz Account
Even though you can use Menumiz to order food as a guest users without registering an account, yet you may need an account with Menumiz in order to use our enhanced services tailored based on your profile associated with your account.
You shall create your own Menumiz Account. We acknowledge the owner of the mobile number which the account is registered with as the owner of the account and he/she shall be responsible solely for the account. We assume that the email address and mobile number owners are the same person and access to the email inbox, and reading the SMS sent to the mobile number, is granted , available and possible for you. Nevertheless, we may not verify the Email address always.
To protect your Menumiz account, keep your payment PIN (if any ) confidential and always keep your mobile phone as very private and confidential . You are responsible for the activity, request or order that happens on or through your Menumiz account.
A: By using Menumiz or Menumiz app , you shall agree on the followings:
B: Payment and Refund Policy
1. You acknowledge that we are not involved in any payment at the counter using cash, plastic cards or e-wallets or any payment by card on phone in a food delivery or booking.
2. You shall agree that your claims regarding to your payment to a merchant (restaurant, café …) must be referred to the same merchant unless you have used Menumiz Pay (a model of payment whereas Menumiz has directly received your payment to settle with the merchant later. )
3. Should Menumiz have received your payment (Menumiz Pay) and you are not happy with the service you have received in a merchant, we may refund you for your last order with the same merchant as long as:
· This is not a takeaway order
· Your order is not hosted order (paying for others)
· This is not a split bill
· You have not redeemed any discount voucher to pay for the order
· You have asked for refund within 8 hours upon payment
should your order not meet the above conditions, your refund must be managed directly by the merchant.
C: By using the Menumiz or Menumiz app in a restaurant:
E: Our Warranty and limited liability